It is a dispute resolution process whereby a neutral (mediator) facilitates communications between parties with hopes to concur a mutual agreement. Mediation has become increasingly popular with court systems as a legal alternative solution to contract employment, civil, divorce (child custody and separation of assets) and a growing concern for elderly care. Mediation expedites the resolution process while minimizing costly legal fees.

It is the alternative legal process to resolving complex disputes as a means to avoid costly attorney's fees and delays in the judicial court system. The arbitrator reviews all evidence submitted by the parties, investigates specific rules and regulations pertaining to the dispute, conducts hearings with all parties involved and makes a determination of the award based upon the facts presented. In some instances more than one arbitrator may be called to serve and provide more specialized knowledge on the subject.